top of page

OUR BOOKING POLICIES

To Ensure The Best Experience

Appointment Booking and Cancellation Policy

At HairyAdelaide, every appointment is specially tailored just for you. We understand that life can be busy and things can pop up unexpectedly. The following process ensures that everyone can receive the pampering they deserve and have booked for.

Booking Fee: A booking fee of $50 is required to secure your appointment. This fee will be deducted from your final payment on the day of your appointment.

Confirmation: Three days before your appointment, you will receive a confirmation SMS (text message). To confirm your appointment, please reply 'YES' or 'NO' to the SMS. This will confirm or cancel your reserved appointment.

Cancellation Policy:

If you cannot attend your appointment, please advise us at least 48 hours prior to your appointment. This gives us time to schedule other guests and appropriately reschedule you.

Cancellations made before 48 hours will have the option of having the booking fee reimbursed or passing it onto the rescheduled appointment.

Cancellations made after the 48-hour cancellation period will forfeit the $50 booking fee and will not be able to pass this onto any future appointment

 

No-show Policy: To ensure a smooth experience for all, please notify us as soon as possible if you're unable to make your appointment.

No-shows without prior notice will result in forfeiture of the booking fee and a charge for the remaining reserved services. Full payment will be required in advance to book another appointment, with a 48-hour notice for changes.

Last-minute adjustments may disrupt our schedule and inconvenience other stylist and clients. Opting out of half of your appointment at the appointment time will still incur charges for the reserved services.

Please provide a 48-hour notice for any changes to your desired services.

Adjustments: In the unlikely case that you are not happy with your hair, please get in touch with us immediately. We offer adjustments for a 10-day period following the original appointment date.

Thank you kindly for your understanding, and we look forward to seeing you soon!

Adelaide x

bottom of page